Refund Policy
Refund Policy
Return Eligibility
We offer a 60-day return window for eligible items.
Returned products must be in unused condition and include original packaging.
Items that show signs of use, damage, or alteration may not be eligible for a refund.
Return Process
To initiate a return, please contact our support team with your order details.
Once your return request is reviewed and approved, return instructions will be provided.
Customers are responsible for ensuring returned items are securely packaged for transit.
Refund Processing
After the returned item is received and inspected, refunds are processed within 5–10 business days.
Approved refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider.
Non-Refundable Items
Certain items may be non-refundable due to hygiene or safety considerations.
Eligibility for refunds is determined during the return review process.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, please contact our support team as soon as possible.
We will review the issue and work toward an appropriate resolution.
Refund Notifications
Once your refund has been issued, a confirmation email will be sent.
Please allow additional time for the refund to appear on your account, depending on your payment provider.
Contact
For refund-related inquiries, please contact:
press@touchlandussale.com
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